Privacy Policy

Information We Collect

At qiloraelevi, we collect information that you provide directly to us when creating an account, using our budgeting tools, or contacting our support team. This includes your name, email address, financial goals, and budgeting preferences.

We also automatically collect certain information about your device and usage patterns when you interact with our platform. This might include your IP address, browser type, operating system, and how you navigate through our budgeting features.

• Personal identification information including name and email address
• Financial data you choose to input for budgeting purposes
• Usage analytics to improve our expense tracking features
• Communication preferences and support interactions

How We Use Your Information

Your personal information helps us provide personalised budgeting experiences and improve our expense tracking capabilities. We analyse usage patterns to understand which features work best for different budgeting styles and spending habits.

When you contact our support team, we use your information to respond to your enquiries and resolve any technical issues. Sometimes we might follow up to ensure our solutions worked effectively for your specific budgeting needs.

Data Security and Protection

We implement industry-standard security measures to protect your financial information. All data transmissions are encrypted using TLS 1.3 protocol, and we regularly update our security systems to address emerging threats.

Our servers are hosted in secure facilities with restricted physical access, and we maintain regular backups of your budgeting data. However, we encourage you to use strong passwords and enable two-factor authentication when available.

• End-to-end encryption for all financial data transmission
• Regular security audits and vulnerability assessments
• Secure data centres with 24/7 monitoring and access controls
• Staff training on data protection best practices

Your Rights and Choices

Under UK data protection laws, you have several rights regarding your personal information. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated budgeting data.

If you want to export your budgeting data to another platform, we provide downloadable reports in common formats like CSV and PDF. You can also adjust your communication preferences at any time through your account settings.

Should you have concerns about how we handle your information, you have the right to file a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

Data Sharing and Third Parties

We work with trusted service providers to deliver our budgeting platform, including cloud hosting services, email delivery systems, and analytics tools. These partners are contractually required to protect your information and can only use it for specified purposes.

We might share anonymised, aggregated data for research purposes to better understand spending patterns and budgeting challenges. This information cannot be used to identify individual users and helps us improve our expense tracking algorithms.

Data Retention and Deletion

We retain your budgeting data for as long as your account remains active, plus an additional three years after account closure to comply with financial record-keeping requirements. During this period, your data remains securely stored but is not actively processed.

You can request immediate deletion of your personal information, though we may need to retain certain records for legal or regulatory compliance. We'll clearly explain any retention requirements when processing your deletion request.

Updates to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and through prominent notices on our platform.

Continued use of qiloraelevi after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly, especially if you're concerned about data privacy.